Privacy Policy – maxx66

1. Introduction

maxx66 ("maxx66", "we", "us", "our") operates the online gaming platform accessible at maxx66.co. We take the privacy and security of your personal data seriously. This Privacy Policy ("Policy") describes the types of personal information we collect from you when you register, use, or interact with the maxx66 platform, how we process that information, the circumstances under which we may share it, and the rights available to you in relation to your data.

By registering a maxx66 account or otherwise using the platform, you acknowledge that you have read and understood this Policy. This Policy should be read in conjunction with our Terms & Conditions and Responsible Gaming Policy.

2. Data We Collect

maxx66 collects personal data from you through several channels. The categories of data we may collect include:

• Registration Data: Full name, date of birth, gender, nationality, residential address, email address, and phone number provided during account creation.
• Identity Verification Data: Copies of government-issued identification documents (e.g., MyKad, passport), proof of address documents, and, where required, source-of-funds documentation submitted for KYC compliance.
• Financial Data: Payment method details (e.g., bank account numbers, Touch n Go eWallet identifiers, Boost account references, card type and last four digits), deposit and withdrawal transaction records, and wallet balance history.
• Gaming Activity Data: Bet history, game session logs, wagering amounts, win/loss records, and bonus utilisation data across Casino, Sportsbook, Slots, and Lottery products.
• Device and Technical Data: IP address, browser type and version, operating system, device identifiers, screen resolution, and session duration data collected automatically when you access maxx66.
• Communications Data: Records of correspondence between you and maxx66 support, including live chat transcripts and email communications.
• Responsible Gaming Data: Self-imposed deposit limits, session limits, self-exclusion requests, and cooling-off period settings recorded on your account.

3. How We Use Your Data

maxx66 processes your personal data for the following purposes:

• Account Management: To create, maintain, and administer your maxx66 member account, including processing login authentication and managing your wallet.
• Identity Verification & Compliance: To verify your identity and age (21+), conduct anti-money laundering (AML) checks, and comply with applicable regulatory requirements under our international gaming authority licence framework.
• Transaction Processing: To process deposits and withdrawals in MYR via your selected payment methods, including Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank, and other accepted channels.
• Gaming Services: To deliver casino games, sportsbook betting markets, slots, and lottery products; to calculate and settle bets; and to apply bonus and promotional credits.
• Responsible Gaming: To implement and enforce the self-exclusion, deposit limit, and session limit tools you configure on your account, and to identify members who may need support.
• Customer Support: To respond to enquiries, resolve disputes, and provide assistance via our 24/7 live chat and support channels.
• Security & Fraud Prevention: To detect and prevent fraud, money laundering, underage gambling, duplicate account creation, and other prohibited activities.
• Platform Improvement: To analyse aggregate usage data to improve the maxx66 platform experience, fix technical issues, and optimise game loading and payment flows.
• Legal Obligations: To comply with applicable laws, respond to lawful requests from regulatory or law enforcement authorities, and enforce our Terms & Conditions.

4. Legal Basis for Processing

maxx66 processes your personal data on the following legal bases:

• Contractual Necessity: Processing required to perform our contractual obligations to you as a maxx66 member, including account management, payment processing, and game delivery.
• Legal Obligation: Processing required to comply with applicable law, including AML/KYC regulations and age verification obligations under our licence.
• Legitimate Interests: Processing necessary for our legitimate interests in operating a secure and compliant platform, preventing fraud, and improving our services, where such interests are not overridden by your rights.
• Consent: Where you have provided explicit consent for specific processing activities, such as optional marketing communications. You may withdraw consent at any time by contacting our support team.

5. Data Sharing

maxx66 does not sell your personal data to third parties. We may share your data with the following categories of recipients in the following circumstances:

• Payment Service Providers: To process your deposits and withdrawals, your payment data is transmitted to the relevant payment processor (e.g., FPX gateway operators, e-wallet providers, card networks). These providers are contractually bound to process data solely for the purpose of facilitating your transactions.
• Game Providers: Your session data may be shared with licensed game studios and live dealer platform providers to deliver and support the games you play on maxx66.
• Identity Verification Services: Third-party KYC and AML screening providers may receive your identity documents for verification purposes as required under our licence compliance obligations.
• Regulatory Authorities: maxx66 may disclose your data to our licensing authority, law enforcement agencies, or other regulatory bodies where required by law or court order.
• Professional Advisers: Lawyers, accountants, and auditors who are bound by confidentiality obligations and require access to data in the provision of professional services to maxx66.

Where data is transferred outside of Malaysia to third-party service providers, maxx66 ensures appropriate safeguards are in place to protect your data consistent with applicable data protection standards.

6. Cookies & Tracking Technologies

maxx66 uses cookies and similar tracking technologies to operate the platform effectively. The types of cookies we use include:

• Essential Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection cookies, and login persistence cookies. These cannot be disabled without affecting platform functionality.
• Functional Cookies: Remember your preferences such as language, display settings, and recent game selections.
• Analytics Cookies: Aggregate usage data (page views, session durations, feature usage patterns) that helps maxx66 understand how the platform is used and identify areas for improvement. This data does not identify you personally.
• Security Cookies: Used to detect and prevent fraudulent sessions, bot activity, and suspicious login behaviour.

You can manage cookie preferences through your browser settings. Disabling essential cookies will affect your ability to log in and use the maxx66 platform.

7. Data Retention

maxx66 retains your personal data for as long as your account is active and for a period thereafter as required by our regulatory and legal obligations. Specific retention periods include:

• Account and identity verification records: Retained for a minimum of five (5) years following account closure, as required under AML regulations applicable to our licence framework.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Gaming activity logs: Retained for a minimum of three (3) years from the date of each session.
• Customer support communications: Retained for two (2) years from the date of each interaction.

After applicable retention periods expire, personal data is securely deleted or anonymised in accordance with our data destruction procedures.

8. Data Security

maxx66 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS encryption for all data transmitted between your browser and the maxx66 platform.
• Encrypted storage of sensitive personal and financial data at rest.
• Access controls ensuring that only authorised personnel with a business need may access member personal data.
• Regular security assessments and penetration testing of the platform infrastructure.
• Two-factor authentication (2FA) available to members for additional account security.

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach affecting your personal data, maxx66 will notify affected members and relevant authorities as required by applicable law.

9. Your Rights

Subject to applicable law, you have the following rights in relation to your personal data held by maxx66:

• Right of Access: To request a copy of the personal data maxx66 holds about you.
• Right of Rectification: To request correction of inaccurate or incomplete personal data.
• Right of Erasure: To request deletion of your personal data, subject to maxx66's overriding legal obligations to retain certain data.
• Right to Restrict Processing: To request that maxx66 limit the processing of your data in certain circumstances.
• Right to Data Portability: To receive your personal data in a structured, machine-readable format where technically feasible.
• Right to Object: To object to processing based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, to withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, please contact the maxx66 support team via live chat or by writing to [email protected]. maxx66 will respond to valid requests within a reasonable timeframe, subject to identity verification.

10. Children's Privacy

maxx66 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. The 21+ age restriction is enforced at registration and during identity verification. If maxx66 discovers that personal data has been collected from a person under 21, the relevant account will be closed immediately and the data deleted, subject to any overriding regulatory retention obligations.

If you believe a minor has accessed or registered on the maxx66 platform, please contact us immediately via live chat so we can investigate and take appropriate action.

11. Third-Party Links

The maxx66 platform may contain references to game providers and payment processors whose own privacy practices govern their handling of your data in connection with the services they provide. maxx66 is not responsible for the privacy practices of third-party game studios or payment processors. We encourage you to review the privacy policies of any third-party services you interact with in connection with your maxx66 account.

12. Amendments to This Policy

maxx66 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, regulatory requirements, or platform operations. Where changes are material, we will notify members via a notice on the platform upon login. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of the maxx66 platform following any update constitutes your acceptance of the revised Policy.

13. Contact Us

For questions, requests, or concerns about this Privacy Policy or maxx66's handling of your personal data, please contact our Data Privacy team:

Email: [email protected] (plain text only — not a clickable link)

Live Chat: Available 24/7 from the maxx66 platform after login. Live chat is recommended for the fastest response to privacy-related enquiries.